| Course | |||||
|---|---|---|---|---|---|
 | $4.99 Leadership Development / Coaching Skills When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.”... | ||||
 | $3.99 Leadership Development / Coaching Skills Many things in life involve feedback, like your school reports for example. The feedback from your teachers gave you a good idea of whether you were doing ok, or if you “must try harder”! Without feedback, it’s difficult to decide if... | ||||
 | $5.99 Leadership Development / Coaching Skills Watching a great movie can be uplifting. But how did it come to be a great movie in the first place? Well, if you watch the end credits, you’ll see how many people worked on it – actors, directors, producers, editors -- the list goes on and... | ||||
 | $4.99 Foundations of Business / Customer Service Essentials “Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... | ||||
 | $4.99 Foundations of Business / Customer Service Essentials It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year.
But, unhappy employees or disgruntled... | ||||
 | $4.99 Foundations of Business / Customer Service Essentials Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.
The most successful companies... | ||||
 | $4.99 Foundations of Business / Customer Service Essentials You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’.
All fine and dandy, but... | ||||
 | $4.99 Information Literacy / Security Awareness There are currently over 4.5 billion internet users. That’s a mind-boggling amount of people creating data – no wonder the internet is called the “information superhighway.” With every webpage you visit, you leave a digital footprint. In... | ||||
 | $3.99 Information Literacy / Security Awareness Who could have predicted that the sum total of all knowledge in the world would be accessible through a tiny device that we all keep in our pockets? Even fewer could’ve predicted that we only seem to use it to watch cute kitty videos. Totally... | ||||
 | $29.99 Information Literacy / Diversity and Inclusion This Physical & Mental Diversity module is part of the ever-expanding Diversity and Inclusion Series. In this course, the learner will have the opportunity to explore how this idea fits into the workplace, the strengths and struggles of... |
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